Front-desk scan training
Everything a new hire needs for the door, in the order to teach it. Budget ten minutes.
The three colors
Green = in (first scan also starts the pass clock). Amber = read the reason, use judgment. Red = no - the reason is on screen; point genuine disputes to FTNSS support.
Full guide →Camera scanning
Open Scan a pass, point at the member's QR. Brightness beats distance - ask them to bump screen brightness if it hesitates.
Full guide →Hardware scanner
Any 2D USB/Bluetooth scanner acts as a keyboard: field focused, beep, validated, re-armed. Fastest desk by far.
Full guide →Manual paths
Dead phone? Type the pass code (like 7Q4K-9MHW) or look the member up by name. Overrides are logged - keep them rare.
Full guide →Kiosk PINs
On kiosk devices, switch in with your personal PIN so scans are attributed to you. Forgot it? A manager can reveal or reset it.
Full guide →The full drill
The 10-minute team training script, including the two house calls every gym should agree on (re-entry, other-location passes).
Full guide →