Payments & payouts
How pricing works, when you get paid, taxes, refunds, and FTNSS Cash.
How pricing works: you keep 100% of your rate
The FTNSS money model in one page: you set a rate and keep all of it plus tax - the FTNSS fee is a markup the member pays, never a cut from your price.
ReadFrom tap to payout: the payment flow
What happens between a member buying a pass and money landing in your PayPal business account: instant pass issue, secure capture, hold, and payout.
ReadHow and when you get paid
FTNSS payouts via PayPal: your gym is the seller of record, deposits land in your PayPal business account in your local currency, and Finance ties it out.
ReadPayout schedule & payout account
Where to see your available balance, how holds are released, and how to change the PayPal business account your gym is paid to.
ReadRefunds & the 7-day window
How FTNSS refunds work: members can self-refund unused passes within 7 days; used passes aren't refundable. What it means for your payouts.
ReadTaxes: charged per location, paid to you in full
FTNSS charges the member your local sales tax per location and passes it to you in full to remit - VAT, GST/HST, or state tax, calculated where the gym is.
ReadFTNSS Cash: what it is and how you're paid for it
When members pay with FTNSS Cash credit, your gym is still owed the full rate + tax. The Finance → FTNSS Cash tab tracks the balance FTNSS owes you and how it settles.
ReadExports, statements & bookkeeping
Get your numbers out of FTNSS: transaction exports with tax breakdowns, payout statements from PayPal, and what to hand your accountant.
ReadPayment troubleshooting
Payout not arriving, charges disabled, or numbers not matching? The fixes for the most common FTNSS payment issues, in order of likelihood.
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